Responsible Gaming

At Lucky Ones, we’re dedicated to providing a fun and entertaining gaming experience for all our Aussie players. We believe that gambling should always be a form of recreation, enjoyed safely and responsibly. It’s a source of entertainment, not a way to make an income. This page provides important information and practical tools to help you manage your play, stay in control, and ensure that your time with us remains a positive and enjoyable experience.

Our Player Protection Commitment

Our primary goal is to create a secure and fair environment where our players feel protected. Responsible gaming is at the core of our operations. We strongly encourage everyone to set limits, understand the risks, and play only with funds they can comfortably set aside for entertainment. The play Lucky Ones platform is designed for fun, and we are committed to helping you keep it that way.

Tools to Help You Play Responsibly

We provide a comprehensive suite of tools that give you complete control over your gambling activity. You can access and manage these limits directly from your account settings at any time.

Deposit Limits: Control your spending by setting a maximum amount you can deposit daily, weekly, or monthly.
Loss Limits: Establish a cap on the net amount you can lose over a set period, which helps prevent you from chasing losses.
Wager Limits: Limit the total amount of money you can bet within a specific timeframe, giving you another layer of control over your activity.
Session Timers: Receive regular pop-up notifications, or ‘reality checks’, to help you keep track of how long you’ve been playing in a single session.
Cooling-Off Period: If you need a short break, you can activate a cooling-off period. This will temporarily suspend your account for a period of 24 hours up to six weeks.
Self-Exclusion: For those who need a longer break from gaming, the self-exclusion option will block access to your account for a minimum of six months.

Are You in Control of Your Gaming?

It can sometimes be difficult to recognise when gambling stops being a fun pastime. It’s helpful to reflect on your habits by asking yourself these questions honestly:

Do you spend more money or time gambling than you intend to?
Do you find yourself thinking about gambling when you should be focused on other things?
Have you ever hidden the extent of your gambling from family or friends?
Do you feel the need to bet more to get the same feeling of excitement?
Have you ever tried to win back money you have lost by gambling more?
Has gambling caused any financial stress for you or your household?

If you answered ‘yes’ to any of these questions, it may be a good idea to use our responsible gaming tools or seek professional advice.

Where to Find Support

If you feel that you or someone you know might have a gambling problem, confidential and professional help is always available. These Australian organisations offer free support and guidance:

Gambling Help Online: Visit their website at gamblinghelponline.org.au for 24/7 web chat and email support.
National Gambling Helpline: Call 1800 858 858 for a free, confidential chat with a trained counsellor.
Gamblers Anonymous Australia: Find local meetings and peer support groups at gaustralia.org.au.

You can find more information about our operational standards on the Lucky Ones about us page.

Preventing Underage Gambling

It is strictly illegal for anyone under the age of 18 to open an account or play at Lucky Ones. We take this responsibility very seriously and perform robust electronic age verification checks on all customers. If we are unable to verify a player’s age through these checks, we will request identification documents to confirm they are of legal age before allowing any activity. We also encourage parents to use filtering software like Net Nanny or CyberPatrol to prevent minors from accessing online gaming sites.