Terms and Conditions

This document outlines the terms and conditions for using the services provided by the Lucky Ones Australia. By creating an account and using our platform, you agree to be bound by these rules, our Privacy Policy, and any specific promotion terms. It is your responsibility to read and understand these terms fully before you start playing. All activities on the platform are governed by these legally binding regulations.

Account Registration and Verification

To play games at Lucky Ones, you must first register for a personal account. Players must be at least 18 years of age and provide accurate and current information during the registration process. It is forbidden to hold more than one account. You are responsible for maintaining the confidentiality of your login details.

Before your first withdrawal can be processed, we are required to complete a Know Your Customer (KYC) verification. This process helps ensure a secure gaming environment. You will be asked to provide copies of certain documents, which typically include:

A valid photo ID, such as a passport or driver’s licence.
Proof of address, such as a recent utility bill or bank statement.

Verification is usually completed within 24 hours on business days.

Financial Transactions

All financial transactions are conducted through secure channels. The minimum deposit required to fund your account is $20. A variety of payment methods are available, including cards like Visa and Mastercard, e-wallets such as Skrill and Neteller, and several cryptocurrencies.

The minimum amount for a withdrawal is also $20. Withdrawal requests are processed from Monday to Friday. E-wallet withdrawals are typically cleared within one working day after verification, while crypto transactions are often faster. Standard withdrawal limits are set at $3,000 per week and $15,000 per month. Please note that deposits must be wagered at least three times before a withdrawal can be made to avoid potential processing fees.

Bonus and Promotion Rules

Lucky Ones offers various bonuses and promotions to enhance your gaming experience. All promotional offers are subject to specific terms, as well as the general bonus rules outlined here. Unless stated otherwise, a standard wagering requirement of 40x applies to both the bonus amount and any winnings generated from free spins.

While a bonus is active on your account, the maximum bet permitted is $5. Bonuses are valid for 7 days from the moment they are activated. Game contributions towards clearing wagering requirements vary:

Pokies and slot games: 100%
Table games, Roulette, and Video Poker: 5%
Live Casino games: 0%

Games in the Jackpot and Bonus Buy categories are excluded from bonus wagering.

Prohibited Activities

To maintain fairness and security, certain activities are strictly prohibited. These include, but are not limited to, creating multiple accounts, using fraudulent payment methods, exploiting software bugs, and engaging in any form of collusion with other players. Any breach of these rules may result in the immediate suspension or closure of your account and forfeiture of any winnings. Lucky Ones reserves the right to take further action as deemed necessary.

Responsible Gambling

We are committed to promoting a safe and responsible gaming environment. We provide a range of tools to help you manage your play, including options to set deposit limits, loss limits, wager caps, and session timers. Players can also request a cooling-off period or self-exclusion if needed. These tools are accessible within your account settings.

Disputes and Governing Law

If you have any concerns or disputes, we encourage you to get in touch with our support team first. You can find more information on how to Lucky Ones contact us. Our team is available to assist with any issues that may arise. These terms and conditions are governed by and interpreted in accordance with the laws of Curacao. Any disputes will be subject to the jurisdiction of the courts of Curacao.